Product Care & Safety:
How to Use, Clean and Store Resoveya Tools
Find general guidance for using, cleaning, heating, charging and storing Resoveya tools. Always follow the instructions supplied with your specific product, as care and safety requirements vary by design.
Resoveya tools are intended for short, non-medical wellbeing rituals. They are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.
New to Resoveya’s tools? Learn more in our Bian Stone Guide and How Our Tools Work.
Before You Begin
Read the product-specific instructions before use. Begin with light pressure and the lowest available heat, vibration or suction setting. Use only on clean, intact skin and stop if you experience pain, burning, numbness, dizziness, persistent redness or other discomfort.
- Use light pressure
- Begin with the lowest setting
- Use only on clean, intact skin
- Keep powered tools dry
- Do not sleep with heated or powered tools
- Stop if discomfort occurs
Find Care Instructions by Tool Type
Select your tool type to learn how to use, clean, heat, charge, and store it safely.
For hand-guided facial, scalp, neck, shoulder and body rituals.
For tools with adjustable warmth, vibration, rhythmic movement or suction.
For heated or weighted wind-down products designed for the eye area.
For heated wraps and warm-pressure products designed for the neck, shoulders and upper back.
For powered tools with suction or cupping-inspired features.
For rechargeable tools, charging cables, batteries and electrical components.
Bian Stone Material Care
Resoveya uses black and red bian stone surfaces across selected manual and powered tools. Slight variations in colour, pattern, texture and finish may occur depending on the product-specific material and manufacturing process. These visual differences do not represent different medical grades or effects.
Do not soak, boil, bleach or place a standalone stone tool in a dishwasher. Do not microwave or otherwise heat a stone tool unless its product instructions specifically confirm that it is designed for heating.
Learn more about material differences in our Bian Stone Guide, or continue to care instructions by tool type below.
How to Use and Care for Each Tool Type
Choose the category that matches your product. The guidance below is general; always follow the product-specific instructions supplied with your Resoveya tool.
Manual Bian Stone Tools
This section applies to non-powered bian stone tools, including facial tools, gua sha-inspired boards, scalp combs and larger tools designed for the neck, shoulders or body.
- Use the tool only on clean, intact skin.
- Begin with light pressure and slow, controlled movements.
- Follow the recommended body area, direction and session length for the individual product.
- Use a product-compatible oil or glide medium only if the instructions recommend one.
- Do not use directly on the eyeball, the front of the neck or throat, or on broken, irritated, sunburned or recently treated skin.
- Stop use if you experience pain, numbness, prolonged redness, bruising or other discomfort.
After use, wipe the surface with a clean, soft damp cloth. Use mild soap only if the product instructions allow it, then dry the tool completely before storing. Keep it in a protective pouch or case, and do not use it if the stone becomes chipped or cracked.
Powered Bian Stone Tools
Powered bian stone tools may include adjustable warmth, vibration, rhythmic movement or suction, depending on the product.
- Read the product manual before first use.
- Begin with the lowest available setting.
- Use short sessions until you understand how the setting feels.
- Check the surface temperature before placing a heated tool on the face or body.
- Keep the tool moving unless the product instructions specifically recommend stationary use.
- Use the tool only on the body areas identified in its instructions.
- Do not sleep with a heated or powered tool switched on.
- Do not use the tool while it is charging unless the product manual specifically allows it.
- Keep the device, charging port and cable away from water.
Stop use immediately if the tool feels excessively hot, painful or uncomfortable, or if you experience burning, numbness, dizziness, persistent redness or swelling.
Switch the tool off before cleaning. Wipe the contact surface as instructed and never submerge a powered device in water unless it is specifically identified as waterproof.
Heated Eye Masks & Eye Pillows
Use only products specifically designed for the eye or eye-adjacent area.
- Remove glasses before use and follow the product instructions regarding contact lenses.
- Place the product gently over closed eyes without applying additional pressure.
- Test the temperature before placing a heated product near the eyes.
- Use the product for a short wind-down session.
- Do not fall asleep while using a heated or powered eye product.
- Never press a rigid stone tool directly on the eyeball.
Do not use an eye-area product on irritated, injured, infected, swollen or recently treated skin. Ask a qualified healthcare professional before use following eye surgery, an eye procedure or unexplained eye pain.
Remove the product immediately if the warmth, weight or pressure feels uncomfortable. Follow the product-specific instructions when cleaning removable covers, inserts or powered components.
Heated Neck & Shoulder Wraps
Heated neck and shoulder wraps are designed for short warm-pressure rituals around the shoulders, upper back and back or sides of the neck.
- Begin with the lowest comfortable heat setting.
- Check the temperature before use.
- Position the product only as shown in its instructions.
- Keep the product away from the front of the neck and throat.
- Do not use on broken, inflamed, bruised or numb skin.
- Do not fall asleep while using a heated wrap.
- Stop use if the wrap feels excessively hot, heavy or uncomfortable.
For microwaveable products, follow the exact heating time shown on the product label. Do not overheat, and allow the product to cool before reheating.
For USB-powered or rechargeable wraps, use only the recommended cable and power source. Keep electrical components dry, and do not tightly fold or cover the wrap while it is heating unless the instructions specifically allow it.
Clean removable textile covers and inserts only as directed on the product label.
Suction & Cupping-Inspired Modes
Suction and cupping-inspired modes create pulling pressure on the skin. Use these features only on the body areas identified in the product instructions.
- Begin with the lowest suction level.
- Keep the first session short.
- Do not leave suction in one place longer than directed.
- Do not use on the face unless the product is specifically designed for facial use.
- Avoid the eye area, front of the neck, throat, spine, wounds, bruises, varicose veins and areas with reduced sensation.
- Stop immediately if the sensation is painful or excessively strong.
Temporary redness or marks may occur. Stop use and seek appropriate advice if marks are painful, severe, blistering or slow to fade.
Ask a qualified healthcare professional before using suction if you bruise easily, take medication that affects bruising or bleeding, or have fragile skin, reduced sensation or a condition that may affect healing.
Switch the tool off before cleaning. Wipe the contact surface as directed and keep charging ports and electrical components dry.
Charging, Batteries & Electrical Safety
Follow the product manual and use only the supplied or recommended charging cable and power source.
- Charge the tool on a dry, stable surface away from water and excessive heat.
- Keep the charging port, cable and electrical components dry.
- Do not charge the product with wet hands.
- Do not leave the product charging unattended or overnight.
- Do not use the product while charging unless the manual specifically allows it.
- Do not use a damaged cable, charging port, casing, battery or heating surface.
- Do not disassemble the device or replace an internal battery unless the instructions specifically permit it.
- Keep the product away from direct sunlight, fire and extreme temperatures.
Stop using and disconnect the product if you notice unusual heat, swelling, smoke, odour, noise or malfunction. Allow the device to cool before handling or storing it, and follow local requirements when disposing of batteries or electronic components.
Switch the product off and disconnect it from power before cleaning. Wipe it with a soft cloth as directed and never allow liquid to enter the charging port.
When Not to Use
Do not use Resoveya tools on broken, inflamed, sunburned, infected, bruised or recently treated skin, or on areas with reduced sensation.
Before using heat, vibration, suction or pressure-based features, ask a qualified healthcare professional if you have a condition, implanted device or medication that may affect heat tolerance, skin sensitivity, healing or bruising, or if you are pregnant or have recently had a medical or cosmetic procedure.
Resoveya tools are not a substitute for professional care. Stop use and seek appropriate medical advice if you experience persistent, severe or unexplained symptoms.
Important Safety and Medical Disclaimer
Resoveya tools are intended for everyday, non-medical wellbeing routines. They are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition. Features such as warmth, vibration, suction, pressure and glide are described as sensory functions, not medical treatments.
FAQ
Can I use bian stone tools every day?
Manual bian stone tools may be used in short, gentle sessions if your skin remains comfortable. Avoid strong pressure, aggressive scraping or repeated use on the same sensitive area.
For heated, powered or suction-based tools, follow the frequency and session length stated in the product-specific instructions.
What is the difference between red bian stone and black bian stone?
At Resoveya, red and black bian stone are differentiated primarily by product design, appearance and finish. We do not claim that one colour has stronger medical or therapeutic effects than the other.
Choose according to the tool’s shape, intended body area, available features and product-specific instructions. Learn more in our Bian Stone Guide.
Can I heat my bian stone tool?
Only heat a bian stone tool if its product instructions specifically confirm that it is designed for heating.
Do not microwave, boil or otherwise heat a powered tool, battery-operated tool, or any product containing metal, electronics, adhesive or unknown internal components.
Can I use Resoveya tools around my eyes?
Use only products specifically designed for the eye or eye-adjacent area. Follow the recommended position, temperature, pressure and session length.
Never press a rigid stone tool directly on the eyeball. Products designed to rest over closed eyes should be used only as instructed and removed immediately if the warmth, weight or pressure feels uncomfortable.
Can I sleep with a heated eye mask or neck wrap?
Do not fall asleep while using a heated or powered eye product or neck and shoulder wrap.
Switch the product off or remove it before sleeping, and never leave a heated or powered product operating unattended.
How do I clean a bian stone gua sha tool?
Wipe the stone surface with a clean, soft damp cloth after use. Use mild soap only if the product instructions allow it, then dry the tool completely before storing.
Do not soak, boil, bleach or place the tool in a dishwasher. Avoid abrasive cleaners that may damage the surface or finish.
Are powered bian stone tools waterproof?
Treat a powered tool as not waterproof unless its product instructions specifically confirm otherwise.
Keep the device, charging port, cable and electrical components away from water, steam, sinks, bathtubs and wet hands. Never submerge a powered tool in water unless it is specifically designed for submersion.
Can I use suction or cupping-inspired modes on my face?
Use suction on the face only if the product is specifically designed for facial use.
Begin with the lowest setting, keep the session short and follow the recommended movement instructions. Avoid the eyes, eyelids, front of the neck, throat, broken skin, bruises and highly sensitive areas.
Stop immediately if the sensation feels painful or excessively strong.
Are Resoveya tools medical devices?
No. Resoveya tools are intended for everyday, non-medical wellbeing routines. They are not intended to diagnose, treat, cure or prevent any medical condition.
Product features such as warmth, vibration, suction, pressure and glide are described as sensory functions, not medical treatments.
When should I stop using a product?
Stop use immediately if you experience pain, burning, numbness, dizziness, swelling, unusual or prolonged redness, skin irritation or other discomfort.
Do not continue using a chipped, cracked, damaged, overheating or malfunctioning product. Seek appropriate professional advice if symptoms are persistent, severe or unexplained.
